FAQ
Frequently Asked Questions
How do I track my order?
Once your order has been shipped you will be emailed your tracking information.
Once your order has been shipped you will be emailed your tracking information.
I placed an order, but never received a confirmation email.
- If you do not receive an email from FUSSY within a few hours of placing your order, be sure to check your spam folder. Alternatively, the email address entered may of been spelled incorrectly
- To check your orders, log into your FUSSY account and select the “My Orders” option to review your order history.
- If you are still unable to locate the confirmation email for your order, please contact our Customer Support team by emailing contact@shopfussy.com.
I love an item, but it is sold out. What can I do and how often do you restock.
Great news! We get new items weekly and often restock our most popular items. Simply visit the product page of your favorite items, and click which size you would like and it will show a “NOTIFY ME WHEN BACK IN STOCK” button. Once the item is restocked, you’ll be notified right away via email!
How do I unsubscribe from your emails and newsletters?
To unsubscribe, simply go to the bottom of our emails and you will see a "Unsubscribe" link.
How long does shipping take?
If you have ordered with express shipping please note: when ordering with express shipping please know that your package will be shipped out in 1-2 business days. If you have ordered with standard ground shipping please allow 1-5 business days for your order to process and ship from our facilities.
What is your returns policy?
All accessories, bags, and jewelry are final sale and cannot be returned for store credit.
RETURNS & REPLACEMENTS
FUSSY does not accept returns on products ordered from SHOPFUSSY.com, but if they are defective we will send you out new product. Please email
contact@shopfussy.com if you have received a defective product.
Shipping & Delivery
FUSSY utilizes multiple order shipping methods. In house, we ship anywhere in the United States of America. International shipping coming soon! Please allow 1-5 business days for your order to be processed. Orders placed on Saturday and Sunday will begin processing the following Monday. Orders placed on Federal Holidays, regardless of day or time, will begin processing on the following business day.
All orders are shipped via USPS. To track your order at anytime, you'll be able to use your USPS Tracking number.
USPS SHIPPING METHODS AND ESTIMATED TRANSIT TIMES:
PLEASE NOTE: Delivery times EXCLUDE the weekends, USPS does not deliver on Saturdays and Sundays. FUSSY does not guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time and the distance of the shipping address from our distribution center in New Orleans, Louisiana. We try to be as accurate as possible. FUSSY is not responsible for lost or stolen packages.
Orders over $100 may require a signature at the time of delivery.